Privacy Policy

1. Introduction

May Lee, a licensed realtor affiliated with Right At Home Realty, is committed to protecting the privacy and security of all personal information collected through www.mayleerealtor.com. This Privacy Policy explains how personal information is collected, used, disclosed, and protected in compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), CREA’s Privacy Code, and relevant real estate regulations.

2. Information We Collect

To provide professional real estate services, we collect the following personal information from clients and website users:

• Full names, contact information (email, telephone, mailing address)
• Property preferences, transaction details, and financial information relevant to buying, selling, or leasing real estate
• Identification data required to comply with legal and brokerage requirements
• Website usage data, cookies, and IP address for improving user experience and security

3. How We Collect Information

Information is collected through:

• Direct client interactions, including forms, emails, calls, and in-person meetings
• Website activities such as inquiry forms, newsletter sign-ups, and property search features
• Publicly available sources and referrals as permitted by law
• Cookies and tracking technologies on the website, detailed in a separate cookie policy

4. Purpose of Collecting Information

Personal information is collected and used to:

• Provide real estate services tailored to client needs
• Facilitate communication regarding property listings, negotiations, and transactions
• Comply with legal, brokerage, and regulatory obligations
• Improve and personalize website functionality and service offerings
• Send marketing communications with client consent

5. Disclosure of Personal Information

We only share personal information:

• With authorized parties involved in the real estate transaction (e.g., lawyers, mortgage brokers, inspectors)
• When required by law or to protect rights and safety
• With third-party service providers who have agreed to comply with data protection obligations
• With client consent for marketing purposes

6. Data Retention

Personal information is retained only as long as necessary for business operations, legal compliance, or to fulfill client service agreements. Upon request, clients may ask for information deletion or amendment, subject to legal or contractual limitations.

7. Security Measures

May Lee and Right At Home Realty implement appropriate physical, organizational, and technological safeguards to protect personal data from unauthorized access, disclosure, or misuse.

8. Client Rights

Clients have the right to:

• Access and request correction of their personal information
• Withdraw consent for marketing communications at any time

9. Children’s Privacy

Our services are not directed at children under 18 years old, and we do not knowingly collect data from minors. If personal information about a minor is inadvertently collected, please contact us immediately for removal.

10. Use of Cookies and Tracking

Our website uses cookies to enhance user experience and analyze website traffic. Users can manage cookie preferences via browser settings. Detailed cookie use is described in a separate Cookie Policy.

11. Changes to This Policy

This Privacy Policy may be updated periodically to reflect changes in legal requirements or our business practices. Updated versions will be posted on the website with the effective date.